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Use @mentions to send email notifications

Using @mentions within a comment allows you to notify others of important information related to a specific request. For example, if you want the Application Manager to verify permissions, you can use an @mention in the comment and the person or team mentioned will be notified by email.

Note

For email notifications to be sent properly, SMTP must be enabled in System Configuration > General Settings > SMTP.

To add an @mention in a comment, complete the following steps:

  1. In the comment area, enter @ followed by the name or Permission Assist role (Security Team, Application Manager, Provision Team, etc.) you want to mention.

  2. Select the Save button. An email notification is sent to the person or role mentioned.