System connectivity¶
The System Connectivity page shows the connection status of all application connectors, directory source connectors, and platform services. Use this page to verify that Permission Assist can reach each integration and to troubleshoot connection failures.
How to access this page¶
Go to the Help menu (the ? button in the top navigation) and select System Connectivity. The System Connectivity page is displayed.
Connection types¶
System Connectivity tests three types of connections.
| Type | Description |
|---|---|
| Application | Connections for applications that use a direct connector (API or database) |
| Directory Source | Connections for directory source connectors (LDAP) |
| Platform | System-level services — SMTP email and the system updates service |
Connection status values¶
Each row in the table shows the current test result for a connection.
| Status | Meaning |
|---|---|
| Pending | The connection test is queued or running. The page polls automatically and updates when the result is available. |
| Successful | The connection was established without errors. |
| Failed | The connection could not be established. Hover over the connection name to see the error message. |
Refresh connection tests¶
Connection tests run automatically on a daily schedule. You can also trigger a manual refresh at any time.
To manually refresh all connection tests, select the Refresh button in the upper right area of the page. The status for each row changes to Pending while tests run in the background. The page polls automatically and updates as results come in.
Export connection test results¶
The connection test results can be exported to Excel for troubleshooting or record-keeping.
To export connection test results, complete the following steps:
- Select the Export to Excel button. The report is queued and will be built in the background.
- When the report is ready, select the Download button from the Recent Reports list. The file is downloaded as
SystemConnectivity_[date].xlsx.
The exported file contains the following columns.
| Column | Description |
|---|---|
| Name | The name of the connection |
| Type | Application, Directory Source, or Platform |
| Category | The connection protocol — API, Database, LDAP, or SMTP |
| Last Attempt | The date and time the connection test last ran |
| Successful | Yes, No, or Pending |
| Error Message | If the connection failed, the error details. Empty if the connection was successful. |