Provision team's guide¶
The Provision Team manages and completes access requests created during the review process and from personnel events. To be a Provision Engineer within Permission Assist, you must either be part of the Provision Team group in System Configuration > System Authentication or be defined as a Provision Engineer on an application.
In this section¶
| Topic | Description |
|---|---|
| Remediation | Understand the end-to-end remediation workflow |
| Change Management Taskboard | View and manage access requests and personnel events |
| Access request details page | View detailed information about an access request |
| Add a comment to an access request | Add comments and notes to access requests |
| Add attachments to comments | Upload supporting documents and files to comments |
| Assign an access request | Assign an access request to a Provision Engineer |
| Add a responder to an access request | Add a responder to an access request |
| Cancel an access request | Cancel an access request that is no longer needed |
| Reopen provisioning | Reopen a previously resolved access request |
| Generate reports | Generate reports related to access requests and remediation |
| Use @mentions to send email notifications | Use @mentions in comments to notify others by email |
Remediation process overview¶
Remediation is the process of correcting user permission issues identified during a review. When a reviewer flags a review item, an access request is created and responsibility transfers to the Provision Team.
1. Starting remediation¶
A reviewer starts the remediation process by flagging a review item. When the item is flagged, an access request is created. If your system is configured to send email notifications, the Provision Engineer is notified that an access request was created. If email notifications are not configured, Provision Engineers should check Permission Assist regularly to work on new access requests.
2. Complete access requests¶
During remediation, Provision Engineers review the access requests and make the appropriate changes to correct the issues identified by the reviewer. For a detailed step-by-step guide, refer to Complete access requests.