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Add a comment to an access request

Each access request has a comments section where a reviewer or Provision Engineer can add additional information. Typically, comments are used to document the reason for resolving a request or to communicate between the Provision Engineer and the reviewer. If a request was created as part of the review process, the comments from the reviewer are included when the access request is created.

Note

Comments are saved for historical and auditing purposes and cannot be edited or removed after they have been added.

To add a comment to a request, complete the following steps:

  1. Select the Comments tab on the request details page.

  2. Select the Add a comment link. The Add Comment window is displayed.

  3. Enter a comment and upload attachments or supporting documentation as needed.

  4. Select the Save button. The comment is displayed in the comments list.