Health Check¶
The Health Check page shows the operational status of Permission Assist across three layers: browser, system, and server hardware. Use this page to verify a fresh installation or upgrade, or to help diagnose unexpected application behavior.
How to access this page¶
Go to the Help menu (the ? button in the top navigation) and select Health Check. The Health Check page is displayed.
Status indicators¶
Each item on the page uses one of the following indicators.
| Indicator | Meaning |
|---|---|
| Green thumbs-up | Healthy — the component is operating normally |
| Yellow warning triangle | Warning — the component is functioning but with a concern |
| Red thumbs-down | Unhealthy — the component has failed or is misconfigured |
| Offline circle | Machine is not reporting (offline or unavailable) |
Browser¶
The Browser section checks client-side connectivity and capability.
| Component | Healthy when |
|---|---|
| Javascript | Javascript is enabled and application resource bundles have loaded |
| Web Fonts | At least one font file type (.eot, .woff, .woff2, .ttf) loaded successfully |
| Images | Images are accessible (the web server is not blocking image requests) |
| Timezone | The browser supports automatic timezone detection; shows the detected timezone |
System¶
The System section validates core application infrastructure.
| Component | Healthy when |
|---|---|
| Version Symmetry | The web application, Windows service, and database schema are all running the same version |
| Windows Service | The background service is running as a single instance |
| Active Directory | All authentication directory sources are reachable and responding |
| Firewall Rules | The server can reach Continuous network services required for updates and license validation |
| Valid License | The product license is not expired and the active identity count is within the licensed limit |
Note
After a fresh installation, Version Symmetry and Active Directory are expected to show as unhealthy until the database and authentication source are fully configured. This is normal.
Machines¶
The Machines section displays hardware metrics for the three server roles that support Permission Assist.
| Role | What it represents |
|---|---|
| Web Server | The IIS instance running the Permission Assist web application |
| Windows Service | The background job runner |
| Database | The SQL Server instance |
For each machine, the page shows the processor count, total and available memory (GB), and available disk space (GB). Metrics are color-coded: green for healthy, yellow for a warning threshold, and red for a critical threshold.
If metrics are unavailable¶
If a machine is online but hardware metrics cannot be retrieved, the required permission has not been granted. To resolve this:
| Machine | Resolution |
|---|---|
| Web Server | Add the IIS application pool account to the Performance Monitor Users local group on the server |
| Windows Service | Add the service account to the Performance Monitor Users local group on the server |
| Database | Grant the database user the VIEW SERVER STATE permission in SQL Server |
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