Add a Responder to an Access Request

There are times when you may need to invite others to the pre-approval or post-verification process of an access request. In these cases, you can add a responder. Invited responders can complete access requests as a role that is required for pre-approval or post-verification.

NOTE: Responders cannot be added as a Provision Engineer role. To have Provision Engineer access, they must be given authority either within the System Configuration > System Authentication area or within a application's Responsibilities tab.

1. Within the Change Management Taskboard, select the access request to which you want to add a responder. The access request details page is displayed.

2. Select the select the Actions button in the top right corner of the page.

3. Select the Add Responder option. The Add Responder window is displayed.

4. Select the Select an identity... field and pick the person you want to add as a responder. The roles that they can act as are displayed (see picture below).

   

   NOTE: The roles displayed in this area are determined based on the pre-approval and post-verification rules defined in the System Configuration > Taskboards: Access Requests > Workflow tab.

5. Select one or more roles that the new responder can make decisions as. For example, if your post-verification process requires an Application Manager to verify changes, you can add someone to fill in as a Application Manager by adding a responder and selecting the Application Manager role.

6. Select Save. The responder is added and can now log into Permission Assist to complete the pre-approval or post-verification process.