Access Requests Detail Page

Status

Displays the status of the request.

• Needs Approval - The request requires pre-approval. The Responses area on the right side of the page displays the change control that's required and which roles are required to pre-approve.

• Provisioning - The request has been created and approved (if pre-approval is required), but it has not been resolved. To take action on the request, select the I Resolved button.

  If you don't see the "I Resolved" button, you do not have authorization to resolve the request.

• Verifying - The request has been resolved, but still needs to be verified. To take action on the request, select the I Verified button.

• Scheduled - The request has been created and approved (if pre-approval is required), but it is scheduled to occur on a specific day in the future.

• Snoozed - Applies only to the "Restore" step of leaves of absence. The "Suspend" step has been completed, but the return date is still unknown so the restore step has been put on pause until a future date or until the request has been resumed.

• Completed - The request has been resolved and verification was completed (if required). No more actions need to be taken.

• Cancelled - The request was cancelled before it could be completed.

Summary

Provides a summary of the request.

Reporter

Displays the name of the person who created the request.

Assignee

Displays the name of the Provision Team member assigned to the request.

To quickly assign yourself to the task, select the Assign to me link (see picture below).

Affected Identity

This section is displayed when viewing access requests, offboarding events, leaves of absence, and role transitions. It provides more detailed information about the Identity associated with the request, including user name, status, type, supervisor, and more.

This area is displayed on the right side of the page. It provides an overall look at the controls required to complete the request (see example below).

Standard controls include: approval, provision or deprovision actions (which could include transition in, transition out, suspend, or restore actions), and verification. Permission Assist Administrators are able to define rules for these workflows within the System Configuration > General Settings > Taskboards > Access Requests > Workflows tab.

User

Displays more detailed information about the application user associated with the access request. For personnel events, it may also display requested changes.

Displays the Entitlement Roles associated with the affected Identity.

Requested Privilege Changes

Displays a list of privileges associated with this request along with the changes requested by the reporter (see example below).

• The Initial column displays the permissions the user had either when the review started (for remediation requests) or when the personnel event was created (for personnel events). These permissions will not change once the review is started.

• The Now column displays the permissions the user has as of the most recent import. These permissions are updated as new application data is imported, so you can use this column, along with the Approved and Action columns, to verify that changes were made correctly.

• The Approved column shows you whether the user should have access to the permission based on their Entitlement Role.

• The Action column indicates which action is being requested. The symbol indicates the request is to add permission. The symbol indicates the request is to remove permission.